PHAM THI HAI QUYNH

Gained a comprehensive understanding of Quality Management Systems (QMS) across production supply chains, particularly in food manufacturing.

Analyzed the critical roles and responsibilities of QA/QC departments within an integrated QMS framework.

Explored current trends and best practices in quality management and control.

Acquired in-depth knowledge of raw material and packaging standards, including methods for standard development.

Mastered sampling plans, techniques, and effective sample handling procedures.

Conducted thorough inspection, evaluation, and release processes for finished goods.

Managed the receiving, handling, and storage of raw materials and packaging, including deviation management and non-conformance resolution.

Implemented robust supplier quality control measures and conducted effective supplier audits.

Assessed customer needs and provided tailored product recommendations to ensure customer satisfaction.

Coordinated effectively with inventory and suppliers to fulfill customer orders promptly and accurately.

Processed and finalized sales orders, managing the entire order-to-delivery cycle.

Conducted quality checks on incoming goods to ensure compliance with standards.

Managed the disposal of non-conforming products, adhering to quality protocols.

Resolved customer complaints efficiently, enhancing customer retention and loyalty.

Participated actively in the production processes of Cordyceps mushrooms, ensuring adherence to quality standards.

Performed meticulous quality inspection and sorting of biological products.

Executed harvesting, sorting, and packaging of Cordyceps products, maintaining product integrity.

Developed engaging Facebook posts and sales content to promote Cordyceps-related products, increasing online visibility and engagement.

Engaged with customers to understand their needs and provide expert product advice.

Collaborated with inventory and suppliers to efficiently manage product sourcing and order fulfillment.

Successfully closed numerous sales orders, directly contributing to increased company revenue.

Conducted quality inspections on incoming goods to maintain high product standards.

Managed the disposition of non-conforming products in accordance with quality control procedures.

Proactively advised customers and closed a high volume of orders, demonstrably increasing company revenue.

Prepared culture media, performed fungal cultivation, and meticulously observed the growth kinetics of *Phellinus linteus* mushrooms.

Conducted research to identify and optimize environmental factors influencing mushroom biomass growth.

Harvested mushroom biomass and meticulously documented experimental results and observations.

Designed and executed experiments to detect microbial contamination during the cultivation process, analyzing results and preparing detailed reports.

Implemented rigorous sterilization and disinfection protocols for laboratory equipment and cultivation rooms to maintain aseptic conditions.

Assisted in the harvesting and initial processing of Cordyceps mushrooms under the guidance of senior researchers.

Participated in various research experiments as assigned, contributing to ongoing scientific projects.

Successfully defended a graduation thesis titled 'Investigating the effects of *Phellinus linteus* mushroom extract on BT474 and HEK293 animal cell lines'.

Contributed significantly to the completion of research projects, supporting supervisors in achieving their scientific objectives.

Advised customers on menu selections and accurately took food and beverage orders.

Effectively communicated customer orders and special requests to kitchen staff, ensuring accuracy and timeliness.

Provided attentive service and support to customers throughout their dining experience, ensuring a positive visit.